faq’s

how do I return or exchange an item?

all items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. we will however correct any mistakes made on behalf of the company. 

if the product you received is deemed defective your order is eligible for a return or exchange.

we appreciate your understanding of this policy!

what is our shipping policy?

apparel orders are processed within 10-15 business days. orders are not shipped or delivered on weekends or holidays. if we are experiencing a high volume of orders, shipments may be delayed by a few days. please allow 5-7 additional days in transit for delivery. if there will be a significant delay in shipment of your order, we will contact you via email or telephone. if a package is shown as delivered via USPS, UPS or FedEx but has been stolen from your residence you must file a claim with your local post office or shipping vendor. stolen orders will not replaced by us.

what is cold pressed juice? 

cold pressed juice is a process used to extract the juice from raw fruits and vegetables through a hydraulic press in order to protect and preserve nutrients. during this process, there is no heat transfer involved which ensures 100% of the vitamins, minerals, and enzymes are maintained.

why unpasteurized?

our juice is unpasteurized to guarantee the freshness and natural state of our fruits and vegetables. pasteurization is the process of heating up ingredients to kill bacteria, which also kills the nutrients, enzymes, and minerals. our fresh juice is free from artificial preservatives and unnatural processes.

what are the benefits?

cold pressed juice fills our body with nutrients while taking stress off of our detoxifying organs. it increases immunity, detoxifies the body, promotes weight loss, and boosts energy.

how long is the juice shelf-life?

our juices have a 7-day refrigerated shelf-life, but they can be frozen indefinitely if you pour a tiny bit out to allow for expansion. once you open the bottle, consume within 3-4 days. do not keep juices outside of refrigeration for more than 4 hours.

what is sea moss?

sea moss is a red algae and one of the most powerful superfoods on the planet. The body is made up of 102 minerals, and sea moss contains 92 of those minerals! it is very electric and helps eliminate mucus from the body. this is an ingredient found in all of our juice. 

 

what if I receive the wrong product?

although we strive for perfection, mistakes do happen from time to time. should there be a mix-up with your order we'll do all we can to rectify the issue as quickly as possible. please send an email to us at hello@juseajuice.com to notify us of the error. please include your name, email & order number. be sure to specify the concern (original product ordered as well as the actual product you received, including the style/design, color & size). please attach a picture of the product(s) showing the mishap. 

any wrong orders we send out will be corrected!